Wednesday, December 7, 2016

How to be really good in Conversations





I recently received a really good question in one of my ‘How to Think. How to Communicate’ workshops from a participant - a good question because it's common and ut also because it was very well-defined and well-explained.
 
As with all good questions, I thought my other workshop participants and friends would like to hear my answer. So I decided to write about it - here in my blog.

Here's what Dr Neeraj had asked:
 
"I believe - have a problem that I can identify when speaking with native speakers (English language). I can't seem to converse naturally enough, perhaps I don't know what to say or don't know what topics to touch on when having a conversation. For e.g if someone were to ask me 'Dr Neeraj how are you?' I'd then reply 'I'm good thanks or I'm alright how are you'. I find it very dull and monotonous because I can't seem to lead it into a conversation. How do I break out of this, what do I say next, what can I talk about or ask to lead it into a conversation. How do I come up to people and create a conversation?"
 
Basically, what Dr Neeraj wanted to know was - how to create more interesting conversations.
 
And here's my answer:

No matter which language we are using, we all have a very deep need to be understood... to be listened to with attention and care.
 
Unfortunately, we often spend much more of our time in conversations thinking about what we want to say next, rather than really listening.
 
What this means is that the rare person who is genuinely interested in listening to others becomes known for having good conversations, typically because they do not speak much.
 
Language learners are particularly concerned with how to say impressive things correctly in conversations, but if the goal is really to have more interesting conversations, the focus should be on the other person.
 
So, instead of studying lots of phrases for potential situations, just remember these three simple words:
 
Let me elaborate....
 
People want to have long and interesting conversations with you, but you have to help them by digging deeper into their ideas, descriptions and explanations.
 
When you spend time listening first, the other person "opens up" and forms a connection or a closer relationship with you - one that allows for a safer atmosphere for you to make speaking mistakes, and to practice speaking more.
 
So I suggest - relax and learn something about the people you're in conversations with first.
 
Then you'll become more comfortable, allowing the words you already know to come out freely.
 
And before long, you'll notice yourself speaking more fluently, having more interesting conversations and making many more friends.
 
Every day, just practice:
 
Isn’t it interesting :)


 
Dr Neeraj also had added later during the lunch break...

"I find this insight to be really interesting; at the same time an eye opener as it is indeed different than how I had learnt in school. And it's surprising - how you got it spot on when you're contrasting a sentence between textbook English and conversational English. The textbook English definitely sounds like me!"
 
Like other learners around the world, Dr Neeraj discovered that it's really quite simple to get fluent in discussions, once you understand how to learn.
 
LISTEN.
That’s my secret to interesting conversations. 
If one learns to listen carefully and with natural interest ...
I can guarantee one will learn to communicate and converse like natives and will be fluent in conversation very soon.
  
Victor Ghoshe 

Author is a Sr Adviser with BBC, India,
a bestselling author & a successful motivator.

Thursday, October 27, 2016

How to remember names - Develop your skill in 5 little steps by Victor Ghoshe - Sr Adviser, BBC India



We all know, names are important. Particularly when it comes to building networks, garnering new business contacts. When you remember somebody's name even after meeting them just briefly it sends the message that you took the interaction seriously and it was important to you. Probably no other skill can make others feel as valued, or open as many doors to new connections.

While some people are gifted in remembering names, for others, it's more of a developed skill. But every new introduction is an opportunity to practice identifying faces, and, as you improve, others will begin to perceive you as a valuable connector in work, in business and in life.




You actually can use the below mentioned strategies and practice. You just need to start slowly, and then increase your list with each new introduction:
  
1.      Hammer (repeat) names throughout the interaction. Hammering or repetition helps your brain to retain information. As soon as you're introduced, say, "It's fantastic to meet you, Beena." Refer to the person by name upon greeting and then repeat it again in parting.
 
2.     Create mental associations. Create a visual connection with a person's name to something memorable in your world – it can be weird as well. For example, if you meet someone named Amrit who happens to be a write, visualize ‘Amrit’ (the nectar) in an ink bottle. The humorous image will save his name and career into your memory folder.

3.   Study names in print. Use your eyes as well like your ears. When someone wears a name tag, for instance, look at the name tag as well as the face to create an association. As soon as you receive a business card, glance at the name and say, "Thank you, John."

4.  Ask for clarification with difficult names. If a new connection has a name that is difficult to pronounce, simply ask him or her to repeat it. Then say it again yourself for verification. In addition to gaining clarity, the extra effort will be visible and helpful as well.

5.  If you forget a name, address it head on. If you absolutely can't remember a name, try to offer any information you can remember, such as where the two of you may have met. Alternatively, if you shake hands and introduce yourself, your contact will most likely follow suit.

Well one more thing..... If you think you know someone's name, but are unsure, venture a guess: "Anushka, right?" Or you could simply apologize and say, "I'm sorry, I'm a little forgetful at the moment. Please remind me of your name."

Don't worry, it happens to everyone.

Victor Ghoshe

Wednesday, May 18, 2016

Deal with Depression - 34 great tips by Victor Ghoshe



My 14 month old kid slept well that night and I was chatting with my wife with dishes of dessert on the table and tea mugs in our hands and we started talking about interesting breakfast recipes.
It dawned on me at that moment how grateful I was to be alive. There were so many tasty breakfast recipes to make the next day which we never tried. Suddenly I felt -  I have something to look forward to…

We finally decided on - 'Thin white paraNtha and Hing (asafoetida) flavoured soupy Aloo - Tomato sabzi' and went to sleep happy....

But just a couple of weeks later I had some really tense weeks. In a single month I had one of the best weeks and worst weeks this year. What happened?
I’m not completely sure. Sometimes it’s so easy to analyse others than spending some time to look at ourselves.

For the happy week I recall,  life was simple and bright, my mind was absolutely clear, I was toying with new breakfast recipes, new plots for my next book, trying out new themes for painting. I was smiling and I knew what I wanted from life and was able to inspire and empower others.

Then through the two following weeks I hardly wanted to wake up, to go to office, to take phone calls; life seemed dull - visiting Amazon for checking new reviews of my book also wasn't intriguing enough. There were setbacks almost in everything instead of progress.
It’s SO much easier to NOT feel depressed when things are going well.

Surprisingly over the past months I’d been clearing out distractions in my life. Less thinking, better people and exploring what excites me at work; what excites me as a story plot. So how could I be feeling down?

I had some assumptions why I might be “down”:

• I have been thinking a lot about the success of my book, THE JOB CHARNOCK RIDDLE.... and been worried. But a few months back I was happy when I was running around for the launch and doing many things. That time I was not been thinking at all.

• I couldn't talk to my family in Kolkata for the last 2 weeks.
• I’ve been still exploring to be happy completely alone.
• Absolutely no exercise  or work out
• May be a few more I was not aware of.


But sometimes it’s hard to know what has changed or why we are in a low mood.
One important thing is to go back in time to try and recognize when things changed. Did you eat or drink something? Was it something someone said? Work related stress? Why is nothing good happening to my life - kind of a feeling?

We spend A lot of energy in mental mopping but do not talk to that one person who can cure it. Our own self!
I can’t tell you that I’m feeling 100% but I’m exploring what really makes me consistently fulfilled and happy to be alive. Ultimately, finding the root issue and resolving that will help you live a fulfilled life. Here’s what I am doing to improve my root issue:

• Talk with 3 trusted people. Ask them. Listen to them. Fully. Walk with them. Hug them.

• Talk with yourself. You know the answer. Others will help you validate or present it more clearly.
• Pen & paper. Write it all out.

Sometimes the answer won’t magically appear. I only wish it did….

I have realized the act of DOING can be SUPER powerful in figuring what you want. It’s like working out, you CAN’T be unhappy and work out at the same time.
I remember once I read a phrase from Richard Feynman. He said, "Nothing happens when there’s not enough real activity and challenge: You’re not in contact with the experimental guys. You don’t have to think how to answer questions from students. Nothing!“ 

Ever meet those people who are so certain? I can immediately think of my wife, Juthika Ghoshe. 

These people are like they always have the answers and are so grounded with who they are. I wish I was like that?
But how does one become a person like that?

To become like that,  it’s really about peeling the onion back to find out who we are at the core and what we actually want. To know what we don’t like, what excites us and why we are alive, what we’ve been building for X amount of years.

While walking around my office in Patna (Bihar, India), during the lunch hours, last week I thought of making a list of some tools. Tools which can help me when I’m sad. There are ways to deal with depression….
So I listed 35 ways to make one feel better. These are temporary, but I know they will still be helpful for you too…

1. Shave and Dress Up. looking good on the mirror is such a mood up lifter
2. Dance.
A popular writer and friend Vish Dhamija showed me the power of this. He does it so cool. Do it completely for yourself, not for anyone else.

3. Go for a walk.
As my friend Dr Utpal Das says ''getting yourself start doing something is progress'' before he hits the gym without fail everyday. I can attest - getting out of sedentary position is really powerful.

4. Indulge in 1 “bad” thing.
Eat a candy bar/ a chockolate. Have a drink. Take someones parking spot.

5. Hit the gym.
I have NEVER EVER felt bad after the gym. As much as I’ve avoided to go, I never regret.


6. Listen to great music.
Have a happy playlist.

7. Have a happy email folder / label.
I look at this once or twice a year. Always brings a smile to my face.

8. Watch TV / a movie.
It’s okay to just let your mind go.

9. Surround yourself with positive people and positive triggers.
Your family and real friends and other positive people around will always want to cheer you up.

10. Watch a comedy movie or stand-up.
I always laugh at the antiques of Jim Carrey, but choose your own medicine.

11. Reflect on a great thing you’ve done.
Look at something in the past you are PROUD of, something you worked really hard at and accomplished.

12. One small win. Clean your room, brush your teeth, take out the trash, anything.

13. Talk to a parent. Relative.
My mom is a pillar of strength. Find the person who really knows you and is always supportive, unconditionally.

14. The 5 minute rule. You get 5 minutes to COMPLETELY whine out. CRY.
Go hard. A lot of times you realize how small or insignificant our issues are.

15. Write out everything when you are feeling sad.
It’s really funny to laugh at when you are feeling better. Do the opposite when you are in a great mood. Look for patterns about where, when and why you are in this mood. I wrote this out on a post-it note and try to put myself back in those places when not feeling great.

16. Help someone else.
It can be as small as opening a door for someone else, as large as - volunteering a random person behind you at a store to the cash counter before you.

17. Change your environment.
I’ve noticed being at home cheers me up but if it’s leaving your home, doing a favourite activity (for me it’d be jogging) or going to a favourite city; do it.

18. Warm water bath. I love them. Try it out.

19. Listen to someone else’s problems.
I am sure there is some deeper psychology but listening to others issues generally makes me think mine aren’t as bad. Kind of a similar how we all think our family was the weirdest until you hear about someone else’s.

20. Read in a coffee shop.
Be around others. My close friend Meghendra says - it makes you realize there are other people on Earth with whom you can connect. For me this gives a sense of being connected. Even if you say, “I have no friends” go to a place where you can be with people. The only way to find friends is to be around people who can become friends. Start there.

21. Text / write an e-mail to a friend that always texts back.
That always cheers me up.

22. Clean Up.
Throw stuff away from your clumsy study. Seriously. Clear up your place will help clear up your mind.

23. Incense.
Have some positive association with smell and go back to it, aroma therapy always work.

24. Smile at a stranger.
Even forcing a smile will help.

25. Eat at your favourite restaurant.

26. Be congruent. Be in harmony.
Don’t fake. When someone asks how you are doing, be honest. You’ll be shocked at how much closer to others you’ll feel and how much better you’ll feel.

27. Focus on what positive you can do. Anything? Something? 1 thing? Even watering a plant is positive as well as productive.
28. Look at old people. This always helps me realize the finiteness of our time and using the best of the time.

29. Have activities / places you know cheer you up. Make a list. Visit them when feeling down.

30. Check your ego.
Think if the emotion / sadness are from what you really want internally or just an external validation.


31. 1 minute rainbow. Find a close friend and have them tell you 5 really good things about you. Reference this when needed.

32. Look macro. If you are working towards your purpose then the hurdles or bad days are okay. I know my mornings are super-impacted by good reviews of my book on Amazon, or a positive response from a reader of my book THE JOB CHARNOCK RIDDLE.

33. Attend a laughing club gathering.
I haven’t tried this, but I heard some morning walkers laughing in a park once and it really cheered me up.


 AND
34. Make a list of what a great day looks like. Do the things that make your day great. Even if it’s just one thing.




So where does that leave me?

I’m home. with my wife and kid. My car is parked in the basement lot. My next book has a plot outline. My daily exercise list has 3 sets of Burpee. My office. My co-workers. My friends all are good with me. My Present city Patna (Bihar, India) bans all kinds of liquors.


So what is it about all of these that makes me happy? I’m not 100% sure but I know in totality all of these (leaving the liquor ban part) makes me happy.


The easiest way to think about moving forward:
1. How can I simplify my life? (remove / add people, places, things).

2. Subscribe to this blog and communicate with me

3. Remember that failure is good. When you learn from failure and overcome it, you can be happier even when things don’t go your way.

4. Start EVERY DAY off with something small and positive. However trivial it may be. Something that makes you smile. It can be incense, a picture, some material, texting a friend, eating paraNtha-sabzi {I still LOVE the hing flavoured Aloo-tomato}, whatever.

5. Playing and doing the things that interest you will lead you to happiness.

Do I have the answer for what will make myself consistently fulfilled? 
For me, it’s important to know it will happen and that’s okay. Remember depression or failure has a lot to teach us. Embrace it but try not to make it self fulfilling…

May I request to write a line in the comment box on - ''why am I happy to be alive?''
That might be that first step you need to take.........  : )


Wednesday, April 20, 2016

Better Your Skills To Lead Better - Body Language --- by Victor Ghoshe


 

Since last few years I have been thinking about writing a book on Soft Skill Building for the millions of our youth who live in the smaller towns or rural areas of India and come to the big cities to study or in search of work. Finally last month I decided to start taking small steps and initiate writing articles in a blog as I don't have the time for a whole book right at this juncture. And today on the 20th day of April 2016 I start this new journey.

Today I start with writing an article on BODY LANGUAGE. In this article I am going to write about some small things that can majorly boost your confidence.

May I request you to stop reading this article for a second, and look at your posture - how you are sitting or standing right now. Where are your arms? What is the expression on your face? If someone is going to walk in the room right now, what pre-conceptions he/She might make about you - simply based on your body language?

If you don’t think your body has a language of its own, think again. A large percentage of communication and how people perceive you comes from the language that your body speaks 24x7. This includes posture, gestures, facial expressions, and eye movements. Your body language might also reveal your true feelings or intentions about something or someone. Perhaps you feel tired, angry, bored, frustrated, or enthusiastic, but some of these might not be feelings you want to communicate in a given situation. Do you really want your superior to know his/her lecture is making your eyes sleepy?

Understanding and managing body language can boost your confidence in two ways.
First, by managing your body language and sending appropriate signals in specific situations, you receive positive feedback and feel assured you aren’t sabotaging your own success or the perceptions of others. More importantly, when you practice powerful, positive body language, you’re sending messages to your brain to reinforce positive, confident feelings. Confident body language actually makes you feel more confident. Here are 10 powerful body language tips to instantly boost your confidence:

1. Practice smiling Smiling makes you more attractive. It not only makes you more trustworthy, it also improves your health, your stress level, and your feelings about yourself. Smiling slows the heart and relaxes the body, and it releases endorphins that counteract and diminish stress hormones. It also has been shown to increase productivity while performing tasks. According to several studies, smiling can trick your brain into feeling happy, even when you feel sad as you’re smiling.
Steps to take: When you wake up in the morning, stand in front of your mirror and smile at yourself. Yes, you will feel foolish, but practice smiling to yourself for a minute or two. When you’re in your car or alone at your desk, practice smiling. Be aware of the impact smiling has on other people, and remind yourself to smile more often with others.

2. Pay attention to your posture You practice good posture when your position (sitting or standing) creates the least amount of strain on supporting muscles and ligaments. When you sit, your back is straight, your rear is against the back of the chair, your feet are flat on the floor, and you bend your knees at a right angle. When standing you should be able to draw an imaginary straight line from your earlobe through your shoulder, hip, knee and the middle of your ankle. Good posture is essential for avoiding back and neck pain, prevention muscle aches, and keeping your bones and joints in proper alignment. It opens airways to ensure proper breathing, which allows all of your organs and tissues to function properly. Good posture also reflects a confident demeanour to others. When you stand straight, with your shoulders back and head held high, you look self-assured and poised.
Steps to take: Notice your posture right now, as you are reading this book. Are you slumped in your chair with your back bent, neck forward, and shoulders hunched? Practice sitting and standing with correct posture. Look at yourself in the mirror and make adjustments so you feel the proper alignment of your body. Wear a rubber band on your wrist or some other physical reminder to stand or sit up straight. Ask a family member to notice your posture and comment when it’s bad. When you enter a room of people or a meeting, correct your posture before you walk in the room.

3. Use power poses Some social psychologists revealed that standing or sitting with certain poses for as little two minutes raises testosterone levels and lowers cortisol (the stress hormone). These poses can impact your performance, as well as your success at work, with clients, and in your relationships. Many of the poses involve opening your body and taking up space, making you feel more confident and powerful. “Our research has broad implications for people who suffer from feelings of powerlessness and low self-esteem due to their hierarchical rank or lack of resources.” Says a researcher.
Steps to take: Google Amy Cuddy’s TED talk on body language and watch. Make note of the various power poses she explains. You can also read this article to see pictures of people in these poses. Select two or three poses that you might practice by yourself and in professional situations when you want to appear and feel powerful. Practice doing these poses every day for a few weeks until they feel natural.

4. Use engaged body language If you want to reach an agreement, win the girl, persuade someone to your side of things, engaged body language gives you more confidence and sends powerful messages to others to win them over. Engaged body language involves using open gestures, smiling and nodding, and mirroring the expressions and movements of the other person. Once you’ve reached your goal, seal the deal by offering a firm handshake, saying “thank you”, and using good posture. Steps to take: Think about upcoming situations in which you want to reach an agreement or win someone over. Practice the encounter beforehand using engaged body language. In casual conversation, practice mirroring expressions and movements so you feel confident with it before your big meeting.

5. Dress for confidence In a 2012 study published in the Journal of Experimental Social Psychology, subjects who wore doctors’ lab coats scored higher on attention-related tasks than did those who did not. Clothes do make a difference in how we perceive ourselves, and how others perceive us. Dressing confidently is more than wearing the trendiest fashion. It’s about feeling good, looking poised and being self-assured in all situations. It’s also about sending the right message to the people you are with. You can boost your confidence about yourself and your attire when you dress appropriately for the occasion, know the audience, reflect your personal style, and understand the impact of colour.
Steps to take: Does your wardrobe add to your confidence or diminish it? Do you often find yourself in sloppy clothing or not dressed appropriately for the situation? Dressing well will add to your confidence, even when you are feeling down. Determine your personal style by looking at magazines or blogs to see what you like. Learn about the impact of wearing certain colours by reading this article. If necessary, purchase a few classic pieces to add to your wardrobe that make you feel confident and powerful.

6. Have a strong handshake A firm, sold handshake is a universal sign of confidence, and everyone, including women, should have one. A handshake should be strong, but not crushing, offered with a cool dry hand and a few up and down shakes, as well as a few seconds of eye contact. It is a sign of mutual respect from both parties and makes a great first impression. A sweaty, limp, “dead fish” handshake has the opposite effect. Whether or not you feel confident, a firm handshake will boost your feelings and make others see you as more confident.
Steps to take: Ask several people you trust to assess your handshake. Have them make note of your grip, the feeling of your palms, whether you pump their hand appropriately, and if you make eye contact. Make note of their feedback, and practice your revised handshake with people you don’t know.

7. Remember your arms and legs Crossing your arms suggests you feel defensive, self-protective, and closed off. Crossing your legs away from another person can suggest you dislike them or feel discomfort. Crossing your ankles can signal you’re holding something back and not expressing it (unless you’re a woman who was taught to do this as a “ladylike” position). If you clasp your hands behind your back, you might be saying you feel bored, anxious, or even angry. Hands clasped and crossed over the genitals is a self comfort gesture that reveals vulnerability or shyness. Tapping your fingers and fidgeting tells others you are bored, impatient, or frustrated.
Steps to take: Begin to pay attention to what you do with your arms and legs in certain situations. Notice how you are feeling when your arms and/or legs are crossed. What is the other person saying or doing, and why might you feel defensive or closed off? Begin to change the position of your arms and legs. Put your hands in your lap when sitting and by your side when standing. Crossing your legs at the knee for comfort is fine, as long as it’s not combined with crossed arms.

8. Know your ‘Head movements’ Moving your head left to right suggests you are passive or passively involved in a discussion or in a business talk. It can also signal you’re holding something back and not expressing it. Nodding your head front and back shows you are involved and mindful to a discussion and above all it indicates that you care.
Steps to take: Begin to pay attention to what you do with your head in certain situations. Notice how you are feeling when you are moving your head left to right. What is the other person saying or doing, and why might you feel passive to something? Also try the same things with nodding your head front and back to feel the difference.

9. Stop toying Over 500 managers surveyed by Adecco USA, a workforce solutions company, said that one fifth of the candidates they’ve rejected for a position were fidgeters (who toy). They felt it betrayed a lack of confidence and a lack of preparation for the interview. Toying or fidgeting, like twirling your hair, shaking your foot, or biting your nails, is an obvious sign of anxiety and nervousness. These nervous movements draw attention away from what you’re saying and distract people from your message. Avoid touching your face or neck which also indicates you feel anxious. Fidgeting sends the message loud and clear that you aren’t self-assured.
Steps to take: Do you have some regular fidgeting habits? Have others commented on these behaviors in the past? Start to pay attention to how you fidget and what triggers these actions. Think about what you can do to replace these nervous habits when you encounter the trigger. You could hold your hands in your lap, use your hands to gesticulate when you speak, or hold a pen and pad. If you shake your foot or knee, place both feet flat on the floor. When you feel the urge to fidget and have nervous energy, take a few deep, calming breaths.

10. Practice appropriate eye contact Eye contact suggests you’re truthful, engaging, and approachable. It imparts a sense of intimacy and confidence to your interactions, and makes the other person feel more positive and connected to you. However, too much eye contact can send the signal you’re aggressive or maybe even a little strange. When eye contact goes from gazing to staring, it makes people uncomfortable and actually activates their sympathetic nervous system. According to Michael Ellsberg, author of The Power of Eye Contact: Your Secret for Success in Business, Love, and Life, “In order for eye contact to feel good, one person cannot impose his visual will on another; it is a shared experience.”
Steps to take: If you feel uncomfortable making eye contact, start to get comfortable by practicing with family and friends. Look them in the eye for about 50–60 per cent of the conversation ideally. When you break eye contact, look to the side rather than down. Looking down signals lower-status, shame, and/or submission. As you get more confident with eye contact with family and friends, practice it with people at work or out in public.
I am sure this article will help many of you in some way or the other. If you’d like to learn more specific and tested actions for boosting your confidence, feeling comfortable in social settings, speaking up for yourself, and improving your relationship skills, please write to me (comment here) with your e-mail ID. Keep bettering your skills to lead better. Victor Ghoshe The author is an International Communication adviser working with BBC India as a Senior Adviser.